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Privacy Policy

Privacy Policy

Effective Date: 12/01/2026

 

This Privacy Policy explains how Kayson Project Services Ltd t/a Kayson (“Kayson”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects personal information when you:
  • use this website (kayson.co.nz)
  • submit a form or enquiry
  • communicate with us by phone, email, or digital form
  • otherwise interact with our services
We are committed to handling personal information responsibly, transparently, and in accordance with the Privacy Act 2020 (New Zealand).

1. What Personal Information We Collect

We may collect personal information about you when you interact with us. This includes (but is not limited to):

  • Your name
  • Contact information (email address, phone number)
  • Property or site address
  • Enquiry details or service preferences
  • Communication records
  • Information provided in forms, emails, or phone calls
We may also collect limited technical information for website analytics, such as:
  • IP address
  • Browser type
  • Access times and pages visited

This technical information does not directly identify you and is used to help improve our website and services.

2. How We Collect Personal Information

We collect personal information in the following ways:
  • When you complete a form on our website
  • When you email or call us with an enquiry
  • When you interact with our content online
  • When we collect analytics data for website performance and security
We do not collect personal information unless you voluntarily provide it.

3. How We Use Your Personal Information

We use personal information for the following legitimate purposes:
  • To respond to enquiries or requests you submit
  • To provide services you request (e.g., inspections, scoping, project support)
  • To communicate updates, follow-ups, or additional information
  • To manage internal business processes, quality, and service delivery
  • To improve our website and services
  • To meet legal, regulatory, or contractual obligations
We do not use this information for unrelated purposes.

4. Disclosure of Personal Information

We may share personal information only where necessary and appropriate, such as:

  • With insurers, loss adjusters, or property managers as part of service delivery
  • With contractors or agents engaged for the delivery of services
  • With professional advisors (e.g. accountants, auditors, lawyers)
  • To comply with legal requirements or enforce our rights

We do not sell personal information to third parties.

5. Storage and Protection

We take reasonable steps to safeguard personal information from loss, unauthorised access, or misuse. This includes:

  • Secure storage systems
  • Controlled access by authorised personnel
  • Technical safeguards (e.g. encryption, secure server practices)

While we work to protect your information, no system is completely secure. If a breach occurs, we will respond in accordance with legal obligations under the Privacy Act 2020.

6. Accuracy of Information

We take reasonable steps to ensure the personal information we hold is accurate and complete.

If your personal information changes, or you believe it is incorrect, you may request a correction.

7. Access and Correction Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of your personal information

To make a request or raise a concern, see the Talk To Us section below.

We may require proof of identity before providing access or making changes.

8. Cookies and Website Tracking

We use cookies and similar technologies to understand how our website is used, maintain session information, and improve the user experience.

A cookie is a small data file stored on your device. You can disable cookies through your browser settings, but this may affect how the website functions.

9. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or to meet legal or regulatory requirements.

Once personal information is no longer needed, we securely destroy it.

10. Links to Other Websites

Our website may contain links to external sites. We do not control the privacy practices of these sites, and this policy does not apply to them.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Complaints and Contact

If you have questions about this Privacy Policy, or believe we have mishandled your personal information, you may contact us:

Kayson Project Services Ltd t/a Kayson

Email: info@kayson.co.nz

Phone: 0800 529 766

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

Any changes will be posted on this page with an updated effective date.